About Artifacts Management

Artifacts Management allows you to manage the storage lifecycle of artifacts in a tenant for the following types of artifacts:

• Email

• Messaging Transcript

• Screen Recording

• Audio Recording subtype:

  • Conference Customer

  • Conference Agent

  • Conference External

  • IVR Snippet

  • Quality Management

  You will define an active Artifacts Lifecycle Policy that keeps artifacts in active storage forever or deletes artifacts after a specified number of days.

  Artifacts Management Requests allow you to manage artifacts in storage for specific interactions. You create requests to do the following:

  • Add locks to the artifacts so they cannot be moved or deleted. This prevents an Artifacts Lifecycle Policy or user from modifying artifacts that need to be saved.

  • Remove existing locks from artifacts. This allows artifacts that were previously protected to be moved or deleted.

  • Delete artifacts from storage.

To create or update artifact lifecycle policies, you must have a role with the ARTIFACTS_LIFECYCLE_POLICY_CREATE permission. To view artifact lifecycle policies, you must have a role with the ARTIFACTS_LIFECYCLE_POLICY_READ permission. To create artifact management requests, you must have a role with the ARTIFACTS_MANAGEMENT_REQUESTS_CREATE_LOCK permission. To view artifact management requests, you must have a role with the ARTIFACT_MANAGEMENT_REQUESTS_READ permission. See Role Permissions to review other permissions available for managing artifact policies and artifact requests.

Important: Artifacts management requests are processed in batches. Depending on the volume of artifacts to be managed, it may take several days to complete.

Learn more:

• Creating and managing lifecycle artifacts policies

• Creating and managing artifacts management requests