Buying Phone Numbers in Twilio
This information is available for CxEngage users who have and maintain a Twilio account for telephony services. If your telephony is provided by Enghouse Interactive and you require help with a Twilio number, please submit a request through Enghouse Interactive Support. |
A unique phone number is required for each active flow on your tenant, as a number can only be mapped to one flow at a time. You may also require multiple numbers to support different channels, such as Voice and SMS.
To purchase a new Twilio number:
- Access Twilio and log in to your account.
- If you have two factor authentication enabled, you may need to enter the verification code sent via SMS to the phone number on your profile.
- If applicable, access your sub-account by clicking on Subaccounts and View Subaccount from the Home menu.
- Click the Phone Numbers menu (#).
- Click Buy a Number.
- Select the country that you're purchasing this number for.
- Optionally, enter the area code or prefix that you want in the telephone number. You can search for numbers that begin with, include, or end with the entered criteria.
- Select the Voice, SMS, and MMS checkboxes to enable these capabilities as necessary, or leave as ANY (default).
- Click Search.
The search results display the available telephone numbers that match your search criteria. Each result indicates if it is a toll free number or a local one including the primary location. The voice, SMS, and MMS capabilities are included as well as the number purchase price.- You can enter digits to search for in the Number field to filter results. You can also click Clear Results to return to the search criteria.
- Click Buy next to the number that you want to purchase.
The Buy This Number window provides a summary of the number capabilities and monthly price. - Click Buy This Number.
Your number needs to be configured with the voice and/or messaging request URLs for your tenant before it can be used.
We recommend creating a TwiML app before completing your Twilio number set up. |