Twilio

Twilio is a cloud communications platform that uses web service APIs to enable programmable communications including voice and SMS messaging. To use Twilio with your CxEngage tenant, purchase a number through Twilio and create an integration in CxEngage with your Twilio account details.

• Your Twilio voice conference settings must be set to agent conferencing. The basic conferencing results in errors in your CxEngage tenant configuration.

This information is available for CxEngage users who have and maintain a Twilio account for telephony services. If your telephony is provided by Enghouse Interactive and you require help with a Twilio number, please submit a request through Enghouse Interactive Support.

Refer to these topic for information on setting up Twilio for use with CxEngage: 

• Creating a TwiML App in Twilio
• Buying Phone Numbers in Twilio
• Configuring Twilio Numbers