Supported Browsers

Enghouse Interactive recommends using the most recent stable version of Google Chrome™ to provide the best user experience for Agents, Supervisors, and Administrators.

CxEngage supports the following web browsers:

  • Google Chrome™: Use the most recent stable version
  • Mozilla Firefox®: Use the most recent stable version
  • Microsoft Edge
  • Apple Safari®: Mac OS X

Browser Limitations

  • Skylight Web Services are intended for use on desktop versions of web browsers and are not designed for mobile versions or to be used across mobile networks.

  • WebRTC and features that use WebRTC, such as silent monitoring and barge in, are supported by Google Chrome, Mozilla Firefox, and Microsoft Edge.

Screen Resolution

For any browser, the minimum screen resolution to use with CxEngage is 1280 x 800.

If you use Skylight for Salesforce Lightning, we recommend a minimum screen resolution of 1600 x 900.

Web Messaging SDK Browser Support

Web Messenger supports most popular browsers.

Desktop Versions

  • Chrome: Latest and one major version behind
  • Edge: Latest and one major version behind
  • Firefox: Latest and one major version behind
  • Internet Explorer: 11+
  • Safari: Latest and one major version behind

Mobile Versions

  • Stock browser on Android 4.1+
  • Safari on iOS 8+
  Web Messenger is likely compatible with other and older browsers, but has only been tested internally against these versions.