Set Up PC Workstations

The local PC computer user or a network administrator can install and configure the PROXY Pro Host workstation software.

A PC-based user workstation can have the PROXY Pro Host workstation software installed individually or via the PROXY Pro Software Deployment Tool.

PROXY Pro Host software works in conjunction with each user's profile discriminant, the Workstation ID, to make and maintain a connection between the workstation and the PROXY Pro Gateway for routing screen captured workstation activities to screen recording storage.

Each CxEngage user's profile has a text box named Workstation ID in the Details section of the profile. The workstation ID must be entered here or the workstation will not be recorded.

User Account > Profile > Details

Workstation ID text box: For each user that is to be screen recorded, enter the user's Domain and Username, for example, serenova~jjones. Be aware that the input format is: Domain~Username. Note the ~ symbol.

Get, Install and Configure PROXY Pro Host Workstation Software

  1. Use this link to access a page where you can download the PROXY Pro Host software and user guides:
  2. Depending on the PC workstation's operating system, select one of the links to download the software to the workstation:
    • For 32-bit PCs, click the button for this link: Host.msi
    • For 64-bit PCs, click the button this link: Host-x64.msi
    • Click on any PROXY Pro user guide desired.
  3. In the upper left-hand corner, click on Download.
  4. A Zip file containing PROXY Pro Host workstation software will download to the workstation's Download folder.
  1. Open the workstation's Download folder.
  2. Click on the Proxy-vxx-x-x-xxxx-WorkstationEdition folder to open it.
  3. The install process begins.
  4. At the Welcome to the InstallShield Wizard for PROXY Pro Host screen, click Next.
  5. On the License Agreement window, select the I accept the terms in the license agreement checkbox, click Next.
  6. In the Product Licensing window, enter the numeric key supplied by Serenova Professional Services. The PROXY Pro Host license key is unique consisting of eight sets of four digits (a 32-digit key code).
    1. Enter the valid license key into the Add License text box.
      • Use this key code: 4210 9001 0001 0005 6099 5293 5507 8505.
    2. Click on Add License, click Next.
  7. The installation process continues with an updating information window.
  8. When the installation is complete, click Finish.
  9. The installation process requires a restart. Click on Restart Now.
  10. When the restart is complete and the user has logged back onto the workstation, look for the PROXY Pro icon in the PC's System Tray. This indicates the service is running.

The workstation restart is required. Be sure to perform this task. The next step cannot be completed until the restart has completed.

Do not perform these tasks until AFTER the restart in the previous step is completed. Configure the new software:

  1. After the restart, go to the Start menu and open the Services utility.
  2. Scroll down the list of services until you see PROXY Pro Host Service. The service status should be Running after the restart. Exit the Services utility.
    • If the service is NOT running, perform one of these:
      • Perform the restart.
      • Right-click on the service name to get the pop-up menu. Click on Start to start the service.
  3. Go to the workstation's Start menu and open the PROXY PRO Host Control Panel.
  4. Click on the Gateways tab.
  5. Click the Add Gateway button. The Gateway Connection Properties window appears. Enter the following:
    1. Protocol: Use the drop-down menu and select TCP/IP.
    2. Port: Use the drop-down menu and select Standard or enter the port number 2303.
    3. Station Specifier: Each tenant will have its own regionally based station specifier. This is provided by Serenova Professional Services. A non-working example of a specifier would be: us-south-15-tenant6-cxqm-scrn-cap-cxengage.net.
    4. Reverse Connection Mode: Select Always keep reverse connection to the Gateway Server.
  6. Click OK.
  7. The software will attempt to connect the workstation to the gateway occurs.
    1. If successful, the Gateways tab will return with the server's name in the Station Specifier column.
    2. Click Apply.
    3. If unsuccessful, an error window is displayed. Read the error notes and reconfigure as needed.
  8. Back in the CxEngage-CxCapture environment, the newly configured Host will appear on the PROXY Pro Web Console's Hosts tab.