PROXY Pro Host Software Deployment Tool

The application should be installed on a Domain Administrator's PC that is familiar with the network architecture. The Domain Administrator will be required to log into the workstation that will be used to deploy the PROXY Pro Host software.

Please read the following before beginning the procedure.

The PROXY PRO Software Deployment tool:

• Relies on the RPC Service to talk to the target machines when deploying software. Please ensure this is running.
• The Deployment Tool talks outbound to the host on TCP port 135.
• Administrative rights are required to install the software.

1. Make sure that you have logged onto the push workstation using Domain Admin credentials.
2. Click this link to download a .zip file that contains the PROXY Pro Host software and user guides:
• Proxy Pro v9.0.1.3065 Workstation Edition
3. Find the Zip file for the PROXY Pro Workstation software and deployment tool and download it to the push workstation's Downloads folder.
4. Directly on the push computer's C:\ drive, create a new folder labeled ProxyHost.
5. In the Downloads folder, double-click the zip file and then double-click on DeploymentTool.msi The InstallShield Wizard opens.
6. Click Next.
7. Check the I accept the terms of the license agreement box and click Next.
8. Use the default Proxy folder location and naming (C:\Program Files (x86)\ProxyNetworks) in the Destination Folder window and click Next.
9. Click Install.
10. When installation is complete, click Finish.
11. Go to C:\Program Files (x86)\Proxy Networks. There are two new folders: DeploymentTool and Host.
12. Open the DeploymentTool folder.
13. Double-click the PrxDeploy program.
14. After a few moments, the PROXY Pro Deployment Tool window appears. The Start menu will have a new button for the utility, too.

Not all networks have either 32-bit or 64-bit computers. There is likely a mix. The deployment tool can be configured to deploy both, as needed.

These steps are for 64-bit workstations. The same steps are repeated if used for the 32-bit software.

1. On the push computer, launch the PROXY Pro Host Deployment Tool from the computer's Start menu.
2. Right-click on the Installation Files folder to get the menu and click New > Installation File.
3. When the computer's Browse folder is displayed, browse to and open the C:\ProxyHost folder and click the 64-bit Host-x64.msi files.
4. The file will appear in the Deployment Tool under the Installation Files folder.

In the following examples, the Host-x64.msi file is used. The steps are the same for the 32-bit Host.msi file, only with file name differences.

The same steps are used for the 32-bit software.

1. In the utility, expand the folder labeled Product Configurations.
2. Click on the subfolder Host.
3. Right-click to get the menu and select New > Configuration.
4. The New Product Configuration Properties window appears.
5. In the Configuration field enter Proxy_Host64_V1 for the 64-bit configuration.
6. Select OK and your screen will update with a list of properties.
7. Expand the Product Configurations > Host folders and right-click on Proxy_Host64_V1 and click Properties.
8. The following selections will become the base configuration for every workstation getting a 64-bit PROXY Pro Host software setup. Select each item listed under the Name column and select the specific properties noted. Only these specific items listed below are required. The standard deployment choices are:
   1. Connection Permissions: None. Click on Properties, click on Use this value, highlight None, then click Apply then OK.
   2. Lock Workstation on Default: No. Click on Properties, click on Use this value, highlight No, then click Apply then OK.
   3. Manage Visual Effects: Never. Click on Properties, click on Use this value, highlight None, then click Apply then OK.
   4. Visual Effects: Select all boxes. Click on Properties, click on Use these values, check each box, then click Apply then OK.
   5. Gateways: Address or Name. Click on Properties to get the Gateway Properties window.
      • Click on Add.
      • In the Station Specifier field, enter the IP address or the name of the server where the PROXY Pro Gateway is installed. For example 192.168.123.13 or telstrat.proxydesktop.com.
      • Click OK then Apply then OK again.
   6. Require Gateway: On. Click on Properties, click on Use this value, highlight On, then click Apply, then OK.
   7. Beep on connect/disconnect: Off. Click on Properties, click on Use this value, highlight Off, then click Apply then OK.
   8. Beep while connected: 0 (zero). Click on Properties, click on Use this value, enter 0 (a zero) then click Apply then OK.
   9. Host Notifications: No selections (0). Click on Properties, click on Use these values, make sure NO selections are checked, then click Apply then OK.
   10. Show Icon while connected: Hidden. Click on Properties, click on Use this value, highlight Hidden, then click Apply then OK.
   11. Show Icon while idle: Hidden. Click on Properties, click on Use this value, highlight Hidden, then click Apply then OK.
   12. License: A numeric key code. Use the Serenova provided license key here.
       • Click on Properties.
       • Click on Use this value.
       • Enter the PROXY Pro Host license key value of 4210 9002 0001 0005 6204 3901 0592 8814
       • Click Apply then OK.
   13. Lock Workstation on Disconnect: No. Click on Properties, click on Use this value, highlight No, then click Apply then OK.
   14. Suppress Keys: Never. Click on Properties, click on Use this value, highlight Never, then click Apply then OK.
   15. Allow Remote Administration: Yes. Click on Properties, click on Use this value, highlight Yes, then click Apply then OK.
   16. All other settings remain at default.
9. Verify the software settings made above for the Proxy_Host64_V1 file before proceeding.
10. Click File > Exit to close the PROXY Pro Deployment Tool .
11. Relaunch the PROXY Pro Host Deployment Tool from the computer's Start menu.

The same steps are used for the 32-bit software.

1. Expand the folder Product Configurations > Host folders.
2. Right-click on file Proxy_Host64_V1 to get the menu and select New > Transform File.
3. Verify that the Installation File Name drop-down box points to the 64-bit host .msi installation file: C:\ProxyHost\Host-x64.msi.
4. In the Transform File Name field, enter Proxy_Host64_V1.
5. Click the ellipsis (...) button to the right side of Transform File Name and the Save As window appears.
6. Navigate to the C:\ProxyHost\ folder and enter Proxy_Host64_V1.mst as the File name at the bottom of the window.
7. Click on Save to save the file then OK to transform the files and close the window.
8. Back on the PROXY Pro Deployment Tool, expand Installation Files and verify that the C:\Proxy\Host folder contains the Proxy_Host64_V1.mst file.

You are now ready to use the tool to push 64-bit software out to your test workstation to verify the software and settings work before deploying the software to all affected workstations.

To look for computers in Active Directory Domains:

1. In the utility, right-click on Active Directory Domains to get the menu and click on Refresh Local Domains. This causes the utility to discover and list local domains.
2. Expand the folder and select the domain of choice.
3. Expand the UserWorkstations or Computers folder.
4. Locate the computer that is to receive the software and click on it.
5. A Computer: <computer-name> window appears.
6. The contents of the window describe what this computer has relative to installed PROXY Pro software.

To look for computers in Network Places:

1. Right-click on Network Places to get the menu and click on Refresh Network Places.
2. Expand the folder and select the domain of choice.
3. Expand the Computers or UserWorkstations folder.
4. Locate the test computer in the tree window that is to receive the software and click on it.
5. A Computer: <computer-name> window appears.
6. The window describes what this computer has relative to installed PROXY Pro software and provides a few Actions that can be taken.

Under the window header, Actions for selected computer:

1. Click on Install Software to deploy software to the selected computer.
2. The Install Software window appears.
3. Set the following General tab settings:
   1. Installation File Name menu: Select the file to be deployed to the computer, for example Host-x64.msi.
   2. Select modifications to install box: Select as needed.
      • No additional modifications: Use this if the installation file, Transform File and Configuration Names displayed. Otherwise, use the other selectors.
      • Transform File Name: Click the button and select the transition file name to be used.
      • Configuration name: Click the button and select the configuration file name to be used.
   3. Computer Restart Options: Select one of the following, as needed:
      • Restart after install, if required: Immediate restart after installation.
      • Do not restart after install: No restart after installation.
      • Force restart, even if not required: Force a restart.
4. Click on OK.The installation process proceeds with a dynamic update shown on the window.
5. When installation is complete, check the Progress indicator for details.

PROXY Pro software installation is NOT COMPLETE until a computer restart occurs. The restart will start the PROXY Pro Host Service.

1. On the target workstation, do one of the following:
   • Verify the computer restarted, verify the PROXY Pro Host Service is running and have the Administrator or user log into the workstation.
   • Restart the computer, manually, verify the computer restarted, verify the PROXY Pro Host Service is running and have the Administrator or user log into the workstation.
2. On the workstation's Start menu, launch the PROXY Pro Host Control Panel and validate the configurations in the tabs.

Now you are ready to make test calls to the workstation for screen recording and playback purposes. Based on what is discovered during testing, you can an either make a change or continue with the installation of the remaining workstations.

The utility will create a new Reports > Software Installations folder and fill it with information about each installation for reference later.

Do not perform these tasks until AFTER the restart is completed.

Use these steps to verify operation of the deployed software before a mass deployment begins. Make corrections as needed.

1. After the restart, go to the Start menu and open the Services utility.
2. Scroll down the list of services until you see PROXY Pro Host Service. The service status should be Running after the restart. Exit the Services utility.
   • If the service is NOT running, perform one of these:
     • Perform the restart.
     • Right-click on the service name to get the pop-up menu. Click on Start to start the service.
3. Go to the workstation's Start menu and open the PROXY PRO Host Control Panel.
4. Click on the Gateways tab.
5. Click the Add Gateway button. The Gateway Connection Properties window appears. Enter the following:
   1. Protocol: Use the drop-down menu and select SSL.
   2. Port: Enter port number 443.
   3. Station Specifier: Enter telstrat.proxydesktop.com for the station specifier address.
6. Click OK.
7. The software will attempt to connect the workstation to the gateway occurs.
   1. If successful, click Apply.
   2. If unsuccessful, an error window is displayed. Read the error notes and reconfigure as needed.
8. Back in the CxEngage-CxCapture environment, the newly configured Host will appear on the PROXY Pro Web Console's Hosts tab.