Evaluation Attachments

You must have the default Administrator or Supervisor role or a custom role that includes the VIEW_PLAYBACK_CALLS and Quality >Evaluations > Create permissions to use the Recordings > Playback tab > Evaluate button to access the Evaluation tab and conduct an evaluation and add attachments. The interaction metadata will be attached to the evaluation automatically.

Evaluations can have interaction snippets or e-learning file attachments added to the evaluation associated with:

• Specific topics, such as those relating to a question or comment in the evaluation.
• Global topics, such as relating to the entire evaluation.

Typically this feature is used to provide training materials and examples from the actual interaction and additional information that is required to stay with the evaluation.

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You might also be interested in:

• Add File Attachments
• Add Recording Snippets