Storage Settings

You must have the default Administrator role or a custom role that includes the VIEW_SETUP permission to view or make changes to any Storage Settings.

Storage Settings allows administrators to have more control of archived recordings by immediately moving completed Skylight voice interactions to your remote SFTP server.

Note: Voice and screen recording files are stored in the Recordings directory on your remote server.

To create an archiving link to your remote server, you will need to provide an SFTP address and SFTP credentials.

1. Check the Enable External Recording Storage box.

2. Enter the SFTP Server address, which should begin with "sftp."

3. Enter the User Name and Password related to your SFTP server.

4. Click Save.

Once you set up the external link, supervisors can continue to perform evaluations, use Playback, run reports, and export audio recordings in CxQM.