Avg Call Length by Agent Report

This Line Graph compares the Average Call Length in seconds for each Agent within the Previous 30 days across one recorder.

Some optional modifications that may be desired include:

• Specific Agents: To run the report against specific agents, click on the ACD Agents Tab and add the designated agents to the Selected Resources table.
• A different date range: From the Date Range drop-down box, select one of the following: Current Day, Yesterday, Current & Previous Week, Current & Previous Month, Previous 30 & 90 days, Current & Previous Year or Custom Date Range.