Recording Reports Groups tab

You must have the default Administrator or Supervisor role or a custom role that includes the Reports > Recording Reports > Full Control permission to use the Recording Reports Groups tab.

To set a report filter for one or more Groups:

1. In the New Recording Reportwindow, navigate to the Groups Tab.
2. Select the group(s) from the Available Resources table and move to the Selected Resources table. Sort the columns by clicking on the any of the column headers in the Available Resources table.Select the agent(s) from the Available Resources table and move to the Selected Resources table. Choose one of the following.
   1. Select one or more appropriate agents in the Available Resources table by using the SHIFT and/or CTRL key while selecting.
   2. Drag and drop your selection to the Selected Resources table or click Add (>>).
   3. To remove a selection in the Selected Resources table, select the user and click Remove (<<).