Recording Report Resources Tab

You must have the default Administrator or Supervisor role or a custom role that includes the Reports > Recording Reports > Full Control permission to use the Recording Reports Resources tab.

To set a recording report filter for one or more different resources:

1. In the New Recording Report window, navigate to the Resources Tab.
2. Select the resources(s) from the Available Resources table and move to the Selected Resources table. Sort the columns by clicking on the any of the column headers in the Available Resources table. Choose one of the following:
   1. Select one or more appropriate dialed numbers in the Available Resources table by using the SHIFT and/or CTRL key while selecting, and then click Add (>>).
   2. Drag and drop your selection to the Selected Resources table.
   3. To remove a selection in the Selected Resources table, select the dialed number and click Remove (<<).
3. Or in the DNIS(s) text field, type in the desired dialed number. The selected dialed number will not show up in the Selected Resources table, instead when the report is run your selections will be displayed in the results.
   1. Separate multiple dialed numbers with a semicolon (;)
   2. Add a wildcard (*) to a set of letters or numbers to search for a string.