Total Calls by Agent Report

This Column Graph compares the total number of All Calls for each Agent within the Previous 30 days across one recorder.

Some optional modifications that may be desired include:

• Specific Agents: To run the report against specific agents, click on the ACD Agents Tab and add the designated agents to the Selected Resources table.
• A different date range: From the Date Range dropdown box, select one of the following: Current Day, Yesterday, Current & Previous Week, Current & Previous Month, Previous 30 & 90 days, Current & Previous Yearor Custom Date Range.
• Trending across time: To see improvement in the number of calls received over each week for the previous 30 days, trend by selecting the following:
  • Date Range= Previous 30 Days
  • Trend Type = Weekly
  • Trend Period = # of weeks already passed in the year. An example is 15 weeks)
  • Graph Type = Table
  • Click Run.