Creating Disposition Lists

Disposition lists enable you to group and manage individual dispositions. You can, for example, group individual, related dispositions that agents regularly use. You can set disposition lists in call flows in the CxEngage Flow Designer. When you do that, those lists are available to agents in any CxEngage product.

To view disposition lists in CxEngage, your role requires the READ DISPOSITION_LIST permission.

To create disposition lists in CxEngage, your role requires the CREATE_DISPOSITION_LIST permission, which inherits READ_DISPOSITION_LISTS.

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