Release Notes

Maintenance items, fixes, and new features for CxEngage and CxQM are released as needed throughout the year. This release note reflects changes to CxEngage and CxQM that were made since the last release.

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You can find release notes for recent releases below.

Historical release notes can be found in the Release Notes Archive.

To receive email notifications for CxEngage platform issues, subscribe to updates from status.cxengage.com . Please check this page regularly for release details.

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Important: A fresh log in ensures that your cache is cleared and that software updates are immediately available to you. Following a release in CxEngage and Skylight you are prompted to refresh your application.

• In CxEngage click the Refresh link and log back into the application.

• In Skylight click the notification and log back into the application.

Note: You can also log out of the application and log back in to update your instance of the application.

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What's New

Here is a summary of the features and fixes included with the latest release(s).

CxEngage Release 26.01.31
All Regions	January 31, 2026

Update: While publishing a flow, make Active Default should be OFF/Disabled (CXV1-31034)

When publishing a flow, the Make active toggle defaults to inactive. The toggle is gray to indicate the flow is inactive or green to indicate it is active. If the flow is disabled you can enable it at a later time.

Update: Time zone in Flow Debug Logs One Hour Behind (CXV1-31036)

Flow debug and reporting events API now includes the event timezone in the response.

CxEngage Release 26.01.28
All Regions	January 28, 2026

Fix: Duplicate day in the Report - Queue Service Level by Day (CXV1-31702)

Some users were seeing duplicate dates in reports due to a time-zone handling error.

The issue with date grouping not taking time zones into account has been fixed.

Update: Salesforce Legacy Chat End-Of-Life

Legacy Chat in Salesforce Classic and Lightning Experience is scheduled for retirement on February 14, 2026. After February 14, 2026, legacy chat will be removed. You will not be able to access or use it. If you are unsure what the next step is after Legacy Chat end-of-life, contact your Enghouse Interactive Support Representative.

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Recent Releases

Select a release date for a summary of the features and fixes included with that release. For other release information, categorized by year, see Archived Release Notes.