Release Notes

Maintenance items, fixes, and new features for CxEngage and CxQM are released as needed throughout the year. This release note reflects changes to CxEngage and CxQM that were made since the last release.


You can find release notes for recent releases below.

Historical release notes can be found in the Release Notes Archive.

  To receive email notifications for CxEngage platform issues, subscribe to updates from status.cxengage.com . Please check this page regularly for release details.

Important: A fresh log in ensures that your cache is cleared and that software updates are immediately available to you. Following a release in CxEngage and Skylight you are prompted to refresh your application.

  • In CxEngage click the Refresh link and log back into the application.

  • In Skylight click the notification and log back into the application.

Note: You can also log out of the application and log back in to update your instance of the application.


What's New

Here is a summary of the features and fixes included with the latest release(s).

CxQM Release 25.04.05
All Regions April 05, 2025

Update: Dispositions do not show up under the disposition column in Quality Management for Web Chat/Email Channel interactions (CXV1-30538)

Previously in Quality Management, dispositions were only displayed for voice interactions. Quality Management has been updated to show dispositions for all digital interaction types.

Update: Added Custom Search for Dispositions in the Options section of CxQM Custom Search Criteria (CXV1-30798)

You can now perform a custom search on disposition values in the Playback Log. The Options tab on the Custom Search Criteria window in Quality Management has been updated to allow you to select a disposition from the Disposition drop-down. The list in the drop-down reflects those dispositions seen in the Disposition filter on the Recordings screen at Quality Management > Recordings.


Recent Releases

Select a release date for a summary of the features and fixes included with that release. For other release information, categorized by year, see Archived Release Notes.