Release Notes

Maintenance items, fixes, and new features for CxEngage and CxQM are released as needed throughout the year. This release note reflects changes to CxEngage and CxQM that were made since the last release.


You can find release notes for recent releases below.

Historical release notes can be found in the Release Notes Archive.

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Important: A fresh log in ensures that your cache is cleared and that software updates are immediately available to you. Following a release in CxEngage and Skylight you are prompted to refresh your application.

  • In CxEngage click the Refresh link and log back into the application.

  • In Skylight click the notification and log back into the application.

Note: You can also log out of the application and log back in to update your instance of the application.


What's New

Here is a summary of the features and fixes included with the latest release(s).

CxEngage Release 25.06.21
All Regions June 21, 2025

Fix: Agent state changed to Not-ready with call marked as work-rejected (CXV1-30923)

Some users experienced their State changing to not-ready once accepting an offered interaction. This occurred within the last few seconds before timeout of the offer.

This issue has been fixed.

Fix: Text Clearing from Emails (CXV1-31148)

When replying to an email interaction, the typed reply text cleared or duplicated across multiple email interactions when the agent switched between them.

Drafts of emails are now saved automatically when the agent switches between email interactions.


Recent Releases

Select a release date for a summary of the features and fixes included with that release. For other release information, categorized by year, see Archived Release Notes.