Release Notes

Maintenance items, fixes, and new features for CxEngage and CxQM are released as needed throughout the year. This release note reflects changes to CxEngage and CxQM that were made since the last release.


You can find release notes for recent releases below.

Historical release notes can be found in the Release Notes Archive.

  To receive email notifications for CxEngage platform issues, subscribe to updates from status.cxengage.com . Please check this page regularly for release details.

Important: A fresh log in ensures that your cache is cleared and that software updates are immediately available to you. Following a release in CxEngage and Skylight you are prompted to refresh your application.

  • In CxEngage click the Refresh link and log back into the application.

  • In Skylight click the notification and log back into the application.

Note: You can also log out of the application and log back in to update your instance of the application.


What's New

Here is a summary of the features and fixes included with the latest release(s).

CxEngage Release 24.09.21
All Regions September 21, 2024

Update: Interaction attribute to grab the dispatch mapping ID or name (CXV1-30591)

The dispatch mapping ID is now bound into the interaction state as interaction/dispatch-mapping-id. This allows the dispatch mapping ID to be referenced in flows.


Recent Releases

Select a release date for a summary of the features and fixes included with that release.