Release Notes

Maintenance items, fixes, and new features for CxEngage and CxQM are released as needed throughout the year. This release note reflects changes to CxEngage and CxQM that were made since the last release.


You can find release notes for recent releases below.

Historical release notes can be found in the Release Notes Archive.

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Important: A fresh log in ensures that your cache is cleared and that software updates are immediately available to you. Following a release in CxEngage and Skylight you are prompted to refresh your application.

  • In CxEngage click the Refresh link and log back into the application.

  • In Skylight click the notification and log back into the application.

Note: You can also log out of the application and log back in to update your instance of the application.


What's New

Here is a summary of the features and fixes included with the latest release(s).

CxEngage Release 25.07.26
All Regions July 26, 2025

Update: Flow management column view with Flow type (CXV1-30932)

A new column has been added to the Flow Management list in CxEngage. Type allows you to quickly see the type assigned to a flow. This value can be one of the following:

  • Customer: Used to define the caller experience

  • Resource: Used to define the resource experience

  • Reusable: Can define customer or resource experiences for the purpose of being used in other flows. If created, these will appear in the Flow Designer as an element.

To see the Type column you must add it to your view of the Flow Management list. In CxEngage, navigate to Flows > Flows. Click Columns and check the Type box. The Type column displays in the Flow Management list. Values in this column can include: Customer, Resource, or Reusable.


Recent Releases

Select a release date for a summary of the features and fixes included with that release. For other release information, categorized by year, see Archived Release Notes.