Release Notes

Maintenance items and fixes to CxEngage and CxQM are released as needed throughout the year. In addition to the maintenance items and fixes, new features are released in the Spring, Summer, and Winter. This release note reflects changes pertinent to CxEngage and CxQM users that were made since the last release.

NOTE: Following a release, you may need to clear your cache and browsing history for changes to be reflected.

You can find release notes for recent releases below.

Historical release notes can be found in the Release Notes Archive.

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What's New

Here is a summary of the features and fixes included with the latest release(s).

CxEngage Release 22.04.30
All Regions April 30, 2022 12:00 - 15:00 UTC

Fix: Organizing the Dispatch to Flow List

The Dispatch to flow drop-down menu, seen when creating or changing a dispatch mapping, now displays in alphabetical order.

This change can be found at Flows > Dispatch Mappings > Create a new dispatch mapping or click on an existing one > Dispatch to flow.

Update: Selecting Multiple Queues on Real Time Dashboards

Previously, on Real Time Reports, administrators were only able to select a single queue from a Queue Switcher. With this update Real Time Reporting users will be able to select Multiple Queues to be aggregated in the statistic widgets that are tied to a Queue Switcher.

Recent Releases

Select a release date for a summary of the features and fixes included with that release.