Release Notes

Maintenance items, fixes, and new features for CxEngage and CxQM are released as needed throughout the year. This release note reflects changes to CxEngage and CxQM that were made since the last release.


You can find release notes for recent releases below.

Historical release notes can be found in the Release Notes Archive.

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Important: A fresh log in ensures that your cache is cleared and that software updates are immediately available to you. Following a release in CxEngage and Skylight you are prompted to refresh your application.

  • In CxEngage click the Refresh link and log back into the application.

  • In Skylight click the notification and log back into the application.

Note: You can also log out of the application and log back in to update your instance of the application.


What's New

Here is a summary of the features and fixes included with the latest release(s).

CxEngage Release 25.02.12
All Regions February 12, 2025

Fix: Clicking "Copy" button (copy transcript to clipboard) in Skylight causes a critical error (CXV1-30836)

The issue that caused a critical error when Agents clicked the Copy button in Skylight to copy an interaction transcript has been resolved. The agent is now able to copy and paste the transcript into the interaction.


Recent Releases

Select a release date for a summary of the features and fixes included with that release. For other release information, categorized by year, see Archived Release Notes.