Custom Interaction Attributes
The Custom Interaction Attributes report displays the names and values of the custom reporting attributes defined in flows. For example, if the flow is configured to collect a customer's account number, you can use custom attributes to report on account numbers. The Custom Interaction Attributes report includes all custom attributes.
| See the Custom Interaction Attributes by Agent report to only view custom attributes that are associated with agents. |
| This information is specific to this data set, with these metrics selected. The metrics itemized below will be pre-selected by default in Analysis. Adding or removing a column will modify data results as outlined on this page. |
Build the Custom Interaction Attributes report:
- Go to Reporting > Historical Reporting.
- In the sidebar, click Analysis
- From the Select Data drop-down menu, select the Custom Interaction Attributes data set.
- Click Ok and the table will load displaying the report data.
Sample Report
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Click image to enlarge |
This table describes each column in the Custom Interaction Attributes report:
| Name | Type | Description |
|---|---|---|
| Tenant Name | Attribute | The name of the tenant that the agent was logged in to. |
| Interaction ID | Attribute | The unique identifier for the interaction. |
| Start Timestamp | Attribute | The time, in your tenant's timezone, that the interaction started. |
| End Timestamp | Attribute | The time, in your tenant's timezone, that the interaction ended. |
| Attribute Timestamp | Attribute |
The date and time, in your tenant's timezone, that the custom attribute was assigned to the interaction. |
| Attribute Name | Attribute |
The attribute's name as it is defined in the Custom Reporting Attribute notation or the Assign Interaction Attribute notation in the flow. |
| Attribute Value | Attribute |
The attribute's value as it is defined in the Custom Reporting Attribute notation in the flow. If the custom reporting attribute has a value that's a variable, |
