Inbound Traffic By Hour
The Inbound Traffic by Hour report provides the number of inbound interactions that began by hour for each channel.
| This information is specific to this data set, with these metrics selected. The metrics itemized below will be pre-selected by default in Analysis. Adding or removing a column will modify data results as outlined on this page. |
Build the Inbound Traffic By Hour report:
- Go to Reporting > Historical Reporting.
- In the sidebar, click Analysis
- From the Select Data drop-down menu, select the Inbound Traffic By Hour data set.
- Click Ok and the table will load displaying the report data.
Sample Report
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Click image to enlarge |
This table describes each column in the Inbound Traffic by Hour report:
| Name | Type | Description |
|---|---|---|
| Tenant Name | Attribute | The name of the tenant that the agent was logged in to. |
| Hour of day | Attribute | The hour of the day, in your tenant's timezone, according to the 24-hour clock. For example, 1:00 PM is listed as 13. |
| Voice | Measure |
The number of inbound voice interactions that began during the given date range. |
| SMS | Measure |
The number of inbound SMS (Short Message Service) interactions that began during the given date range. |
| Messaging | Measure |
The number of inbound chat or Facebook messenger interactions that began during the given date range. |
| Measure |
The number of inbound native email interactions that began during the given date range. This statistic measures email interactions received through Skylight.. |
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| Work Items | Measure |
The number of inbound work items that began during the given date range. This statistic measures work items received through your CRM integration. |
| Total | Measure |
The total inbound interactions that began during the given date range. This is the sum of all channels - Voice, SMS, Messaging, Email, and Work Items. |
