SSO Usage by Tenant
The SSO Usage by Tenant report displays the number of unique users, identified by identity provider on a tenant, that used Single Sign On (SSO) to log in to the suite of products or the CxEngage configuration interface during the given date range. By default, the Single Sign On Use by Tenant report is sorted by tenant and identity provider.
| This information is specific to this data set, with these metrics selected. The metrics itemized below will be pre-selected by default in Analysis. Adding or removing a column will modify data results as outlined on this page. |
Build the SSO Usage by Tenant report:
- Go to Reporting > Historical Reporting.
- In the sidebar, click Analysis
- From the Select Data drop-down menu, select the SSO Usage by Tenant data set.
- Click Ok and the table will load displaying the report data.
Sample Report
|
|
Click image to enlarge |
This table describes each column in the SSO Usage by Tenant report:
| Name | Type | Description |
|---|---|---|
| Tenant | Attribute | The unique identifier for the tenant. |
| Shared Access Code | Attribute |
The identity provider's Shared Access Code. |
| Identity Provider | Attribute |
The identity provider's name in CxEngage. |
| Identity Provider ID | Attribute |
The unique identifier for the identity provider in CxEngage. |
| Active | Attribute |
Whether the identity provider is active in CxEngage. If the identity provider is enabled, Active is listed. If the identity provider is disabled, no value is listed. |
| Agents | Measure |
The number of unique agents that logged in using Single Sign On (SSO) by tenant for the specified shared access code and identity provider. For each identity provider in the tenant, each agent is counted only once regardless of how many times they log in. |
