Script Detail
The Script Detail report shows script questions and the answers provided for each interaction. Only scripts that have Script Reporting selected in the script's configuration are included in this report.
| This information is specific to this data set, with these metrics selected. The metrics itemized below will be pre-selected by default in Analysis. Adding or removing a column will modify data results as outlined on this page. |
Build the Script Detail report:
- Go to Reporting > Historical Reporting.
- In the sidebar, click Analysis
- From the Select Data drop-down menu, select the Script Detail data set.
- Click Ok and the table will load displaying the report data.
Sample Report
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Click image to enlarge |
This table describes each column in the Script Detail report:
| Name | Type | Description | ||
|---|---|---|---|---|
| Tenant Name | Attribute | The name of the tenant that the agent was logged in to. | ||
| Interaction ID | UUID | The unique identifier for the interaction. | ||
| Script | Attribute | The name of the script. This name is configured in the Script Name field in the Script flow notation. | ||
| Question | Attribute | The name entered for the question in the script configuration. | ||
| Answer | Attribute | The answer selected or entered for a script question. | ||
| Question Type | Attribute |
The type of question answered - for example, freeform input, dropdown, or scale.
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| Lower Bound | Attribute | For Scale questions, the value entered in the Lower Bound field in the script configuration. The Lower Bound value is the lowest possible value in a script's scale question. | ||
| Upper Bound | Attribute | For Scale questions, the value entered in the Upper Bound field in the script configuration. The Upper Bound value is the highest possible value in a script's scale question. |
