Script Time Summary by Agent
The Script Time Summary by Agent report lists agents and the amount of time that they spent working with each script. Only scripts that have Script Reporting selected in the script's configuration are included in this report.
| This information is specific to this data set, with these metrics selected. The metrics itemized below will be pre-selected by default in Analysis. Adding or removing a column will modify data results as outlined on this page. |
Build the Script Time Summary by Agent report:
- Go to Reporting > Historical Reporting.
- In the sidebar, click Analysis
- From the Select Data drop-down menu, select the Script Time Summary by Agent data set.
- Click Ok and the table will load displaying the report data.
Sample Report
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Click image to enlarge |
This table describes each column in the Script Time Summary by Agent report:
| Name | Type | Description | |
|---|---|---|---|
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Agent Name | Attribute | The name of the tenant that the agent was logged in to. |
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Script Name | Attribute | The name of the script. This name is configured in the Script Name field in the Script flow notation. |
