Viewing Custom Interaction Attributes in Realtime Dashboards
In order to view custom interaction attributes in the realtime dashboard, you must have the INTERACTION_ATTRIBUTES_CONFIG_READ permission.
To create a realtime dashboard:
- Go to Reporting > Realtime Dashboards.
- Under Overview Dashboard, select the dashboard.
|Custom interaction attributes are currently only available in the Interaction in Queue Table and Interactions In Conversations Table.|
- To add Custom Attributes click the Columns selector icon .
Select Custom Attributes to open a selection menu to add the custom attributes that have been enabled for realtime.
Add up to three Custom Attributes by clicking on the plus (+) icon.
|These attributes must be previously created in Flow > Custom Attributes and assigned a value in your Flow through the Flow notation Assign Interaction Attribute.|
The custom interaction attributes will appear as columns in the table. The attribute name is defined in the management page at Flow > Custom Attributes.
To filter on this column, click the filter icon at the top of the column.