Changing your State in
In , you can change your state at any time while you are logged in. You can have one of the following states:
- Ready: You are available to accept interactions. Even if you are handling the maximum number of interactions that your capacity rules allow, you stay in a Ready state. Therefore, when you end an interaction, new interactions can be offered to you.
- Not Ready: You are not available to accept new interactions. You can go to a Not Ready state while you are currently working with interactions. When you end your active interactions, new interactions can't be offered to you. The presence reasons available are configured by your administrator.
To change your state to Ready:
- Click Not Ready in the global footer.
- In the status menu, click Ready.
To change your state to Not Ready:
- Click Ready in the global footer.
- On the status menu, click the appropriate presence reason for changing your state to Not Ready.
Watch the CxEngageTraining video to see this in action:
You might also be interested in:
- For agents: Logging in to Skylight
- For administrators:
