Introduction

The Agent Toolbar allows agents to easily accept and handle customer calls online. You can take calls over:

• WebRTC – Calls made over the internet. You use a headset plugged into your computer to communicate with the caller.
• A conventional telephone network – You use a desktop phone or smartphone to communicate with the caller. This is also referred to as PSTN.

You'll learn how to:

• Get started with the Agent Toolbar
• Accept and work with calls
• End a call
• Use real-time reports