Making a Cold Transfer With the Dial Pad

A cold transfer lets you pass a call to another telephone number – for example, another agent or another of your company's offices – without alerting the other party.

To make a cold transfer:

1. Click the Dial Pad button ().
2. Enter the number you want to call in the Phone Number field and then click Call.

   A panel with transfer options opens.

   

3. Click Cold Transfer.

   The Dial Pad opens.

4. Do one of the following:
   • Enter the number to which you want to transfer the call, or
   • Click the Contact List icon () and then select the name of the agent to whom you want to transfer the call.
5. Click Call.
6. Hang up.