Getting Ready to Take Calls

To get ready to take calls:

  1. On the Agent Toolbar, click the State button.
    CxEngage Agent Toolbar offline indicator

  2. If necessary, select or update your extension.
  3. If you are only going to make outbound calls, click the direction toggle.

    The toggle will be blue and the label changes to Outbound.

  4. Click Set to Ready.
    Change your state in the CxEngage Agent Toolbar

The State button turns green and you're ready to take calls.

Ready to take calls in the CxEngage Agent Toolbar