Employee Manager Tabs

Time dependant stamp can be enabled or disabled by the ProScheduler support time.  When enabled you will see the paper/pencil icon next to the fields are request an effective date.

Gen Tab

To change a contact center, change the workgroup to which it is connected.

In the Priority section (lower right) for extra shifts, the higher the number the lower the priority, 1 = first to be given shift and 2 = served second.

Skills Tab

If you need to delete an existing record when time dependant is turned on, highlight the record, enter 0 (zero) in Skill textbox, press Add and then press Save.

Avail Tab

Times entered are in the employee’s time zone.  Once saved availability timetables cannot be deleted.

Cyclic Tab

Schedule priority – if you have two cyclic schedules with fixed time frames for a couple of tasks. On occasions these two cycles overlap. This priority value says which cycle should be favoured over the other.

When an agent is assigned a cyclic (fixed shift) it does not trump the shift restriction “max number of shifts per week”. This must match the number of shifts in the cyclic schedule, otherwise they will get scheduled to fulfil their shifts and hours per week.

Restr Tab

Default data comes from Settings -> Default shift restr.  The target shift length comes from the Max hours per week divided by the number of agreed shifts/weeks. 40 / 5 = 8.0 hours

Req Tab

Displays the agents off day requests.