Configuration Console - First Access
You will have received an email from email@example.com that contains your username and a link. Use this link for first time access and to set up your password.
The link within the invitation email is valid for 24 hours. After 24 hours, you will no longer be able to use the link and a new one will need to be generated for you. Invitation acceptance is only required for users using CxEngage credentials for authentication. Users logging in using Single Sign On (SSO) aren't required to accept an invitation.
Configuration Console - Subsequent Access
After initial login and password set up , the configuration console can be accessed at https://cxengage.net if your tenant is configured for the North America region
To log in with CxEngage credentials:
- Enter your Username.
- Enter your Password.
- Click Submit.
A successful login brings you to the User Management window.
To log in with single sign-on (SSO):
- Click Single Single-On.
Enter your Username.
This is the email address.
- Click Login.
A window to your identity provider opens to validate your email address and to authenticate with your identity provider. When validation is complete, the window closes. A successful login brings you to the User Management window for your default tenant.
Watch the CxEngageTraining video to see this in action: