CxEngage Regions
CxEngage is currently available in the North American
| You must have a user account on a tenant for the region that you are trying to log in to. If you aren't able to log in, ensure you are using the URL for your tenant's region. If you need to log in to a different region, you must have a separate user account set up for that region. |
To identify which region your tenant belongs to, refer to the URL when you are logged in to your tenant. When you are invited to a tenant, the activation link reflects your tenant's region. For example, if you see https://cxengage.net, you know that you are in the North American region.
URLs by Region
Use these URLs to access and configure CxEngage based on your tenant's region:
| Product |
|
Europe |
|---|---|---|
| Configuration Console | ||
| Agent Toolbar | https://eu-toolbar.cxengage.net | |
| API | https://api.cxengage.net | https://eu-west-1-prod-api.cxengage.net |
| Twilio Configuration: Voice | https://us-east-1-prod-twilio-gateway.cxengage.net/tenants/{{tenant-id}}/interactions | https://eu-west-1-prod-twilio-gateway.cxengage.net/tenants/{{tenant-id}}/interactions |
| Twilio Configuration: SMS | https://us-east-1-prod-twilio-gateway.cxengage.net/tenants/{{tenant-id}}/sms | https://eu-west-1-prod-twilio-gateway.cxengage.net/tenants/{{tenant-id}}/sms |
| Zendesk Set Up for Agent Toolbar | Managed Package Download | Managed Package Download |
| Skylight | ||
| Skylight Desktop | https://eu-skylight-desktop.cxengage.net/ | |
| for Zendesk | ||
| for Salesforce (Classic) |
https://eu-skylight.cxengage.net?crmModule=salesforce-classic |
|
| for Salesforce (Lightning) |
https://skylight.cxengage.net?crmModule=salesforce-lightning |
https://eu-skylight.cxengage.net?crmModule=salesforce-lightning |
