Accessing Skylight from Zendesk

After you log in to Zendesk, log in to Skylight:

  1. At the top-right corner of Zendesk, click the Skylight () icon.
  2. In the Skylight window, use your CxEngage credentials to log in.
  3. Get ready to accept calls:

Now you are ready to start accepting interactions.

  You can minimize Skylight by clicking the Skylight () icon at the top-right corner. If an interaction is offered to you while Skylight is minimized, the panel is automatically restored.

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