About Custom Interaction Attributes

Custom interaction attributes allows customized data to be attached to interaction data and viewed in Reporting. For example, if a flow is configured to collect a customer's account number, you can use custom interaction attributes to view this customized information in Historical and Realtime Reporting.

To display these attributes in Reporting, ensure the flow is updated with the new flow notation Assign Interaction Attribute found in the Flow Designer under Data Exchange.

Custom interaction attributes are stored and can be reported on in Historical Reporting using the Custom Interaction Attribute or Custom Interaction Attributes by Agent reports.

In Realtime Reporting, enabled custom interaction attributes can be viewed in the Standard Interactions in Queue Table.


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