Working with Dispositions and Disposition Lists
Dispositions let you categorize the outcome of a call or an interaction with a customer. Agents select dispositions in the CxEngage Agent Toolbar when they wrap up a call.
Disposition lists let you group individual, related dispositions that agents regularly use.
You can add dispositions and disposition lists to the following flows and notations in the CxEngage Flow Designer:
- Work Offer Flow
- Resource Flow
- Click to Dial
To work with dispositions and disposition lists, you need the default Administrator role, or a custom role that includes the permissions listed below.
|If you have the default Supervisor role, you can only view dispositions and disposition lists.|