Media prompts are used to provide an audio message to callers, present them with a request or option as with an IVR menu, or to play music while in a queue or on hold.
Media prompts are created from an audio file saved at a publicly accessible URL address, or from a Text-to-Speech (TTS) item with a typed script that the application converts to a voice message. You can also create a media list includes multiple audio or TTS files that are played in sequence.
Media files are saved at the tenant level. They are used within a designed flow and are added in as configuration details to applicable flow actions.
You might also be interested in:
- Working with Flows
- Creating Media Collections