Adding Media

Media prompts are used to provide an audio message to callers, present them with a request or option as with an IVR menu, or to play music while in a queue or on hold.

Media prompts are created from an audio file saved at a publicly accessible URL address, or from a Text-to-Speech (TTS) item with a typed script that the application converts to a voice message. You can also create a media list includes multiple audio or TTS files that are played in sequence.

Media files are saved at the tenant level. They are used within a designed flow and are added in as configuration details to applicable flow actions.


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