Creating Queue Versions
You can create multiple versions of a queue to test and refine a queue. You can also use queue versions to have variations that you use with different campaigns. Use the version of a queue as the basis for what you want to do, rather than creating multiple queues that are similar.
To create a version of a queue using the configuration console:
- Go to Flows > Queues.
- Click the name of the queue you want to add a new version to.
The queue details panel appears. - Under Versions, click on the plus sign (
) to open the Creating New Queue Version panel. - Make the changes to the query and priority settings.
- Optionally, select a Service Level Agreement (SLA).
If you assign an SLA to a queue, the update takes effect for new enqueuements only and not for interactions already in the queue.
- Click Create.
The new queue version is saved as an inactive version. To make it active, set it as the queue's active version.
