Resetting Passwords

Individual users or administrators can reset CxEngage passwords within the configuration console. Administrators can also reset passwords for multiple users through a bulk action.

Password Requirements: 

Your password must be a minimum of 8 characters and contain:

  • At least one alphabetic character (Aa - Zz)
  • At least one number (0 - 9)
  • At least one special character (!#$%-_=+<>.)


The link in a password reset email is valid for 24 hours from the time that it is generated. If a user still requires a new password after that time period, a new request must be submitted.


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