Changing Extensions in Skylight

When you're logged in to Skylight, you can change your extension. For example, you can change from your WebRTC extension to a PSTN extension. You must be in a Not Ready state to change your extension.

To change your extension:

  1. If you aren't already in the Not Ready state, Changing your State in Skylight .
  2. Click your state to open the status menu.
  3. Click Active Voice Pathway.

    A second menu opens to show the other extensions available to you. If a second menu doesn't open, either there aren't any other extensions added to your user profile or you aren't in a Not Ready state.

  4. Select the extension you want to use.

    The extension you selected is now listed under Active Voice Pathway.

  5. Click your state again to close the menu.

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