Managing Multiple Interactions
If you are configured with the capacity to handle multiple interactions at the same time, you might have several interactions open in . When you click a tab to view another interaction, Zendesk automatically displays the linked user or ticket record.
For example, you are chatting with Bob Jones and then you accept a chat interaction from Sara Bright. You can chat with both customers by clicking their tabs in to switch back and forth between conversations.
| If you change tabs in Zendesk, the view in doesn't update. Ensure that you use to switch your view to another interaction. If you accidentally click a Zendesk tab, you can click the corresponding tab to reconnect the views. |
