Changing Your State in Skylight Desktop

In Skylight Desktop, you can change your state at any time while you are logged in. You can have one of the following states:

• Ready: You are available to accept interactions. Even if you are handling the maximum number of interactions that your capacity rules allow, you stay in a Ready state. Therefore, when you end an interaction, new interactions can be offered to you.
• Not Ready: You are not available to accept new interactions. You can go to a Not Ready state while you are currently working with interactions. When you end your active interactions, new interactions can't be offered to you. The presence reasons available are configured by your administrator.

To change your state to Ready:

1. Click Not Ready or your presence reason in the global footer.
2. In the status menu, click Ready.

To change to a Not Ready state:

1. Click Ready or your presence reason in the global footer.
2. On the status menu, click the appropriate presence reason.

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You might also be interested in:

• Logging in to Skylight Desktop
• Working with Presence Reasons and Presence Reason Lists
• Creating Presence Reason Lists