Selecting Disposition Codes in Skylight Desktop
Dispositions enable you to categorize the outcome of a call or an interaction with a customer. You can select a disposition in Skylight Desktop during the interaction or during the Wrap Up phase if it is enabled.
To add a disposition code to an interaction:
- Click +Disposition in the notes section.
- Select the checkbox next to the disposition that you want to apply.
The disposition code options are configured by your administrator.
When selected, the disposition is listed under the note title.
Click x next to the disposition to remove it from the interaction.
