Logging In

User Interface - First Access

You will receive an email from noreply@cxengage.net that contains your username and a link. Use this link for first time access and to set up your password.

User Interface - Subsequent Access

After initial login and password set up, access the configuration console at https://cxengage.net if your tenant is configured for the North American region or https://eu-cxengage.net if your tenant is configured for the European region. See CxEngage Regions for more information.

Skylight Toolbar

With your CxEngage credentials, you also have access to the Skylight. This can be accessed at https://skylight.cxengage.net if your tenant is configured for the North American region or eu-skylight.cxengage.net if your tenant is configured for the European region.

 

Learn more about using the Agent Toolbar.

Watch the CxEngageTraining video to see this in action:

Next Section: 

Step 1: Create and Modify User Skills, Groups, and Profiles