Granting Admin Consent to your Tenant

After the Application and Delegated permissions are configured for the user account and the application, as Administrator of the Active Directory, you must grant admin consent for the tenant.

Note: Carefully review permissions before granting consent.

To grant admin consent follow these steps.

1. Log in as the Administrator to your newly created CxEngage AD Tenant.

2. Select App registrations from the menu.

3. Select the Active Directory application you created for the MS Teams and CxEngage integration.

4. Under Manage, select API permissions.

5. Click Grant admin consent for ABC where ABC is your newly created CxEngage AD Tenant. A window opens and prompts you for tenant-wide admin consent.

6. Build the tenant-wide admin consent URL using your client-id and tenant-id, in the following format:
   https://login.microsoftonline.com/{tenant-id}/adminconsent?client_id={client-id}
   where
   {client-id} is the application's app ID and
   {tenant-id} is your organization's tenant ID.

Important: The tenant-id was assigned when you created the CxEngage AD Tenant. The client-id was assigned when you registered the application.

Note: For every API permission change, admin consent must be granted again.