Creating Lists

You can create a list of options to be displayed to CxEngage users. Lists can be incorporated into flows and call handling.

  Only users with the MANAGE_ALL_LISTS role permission can create new lists.

To create a list:

  1. Navigate to Configuration > Lists.
  2. Click Create.
    The Creating New List panel appears.
  3. Enter a Name for the list.
  4. Optional. If you don't want the list to be available to Sub-Tenant, click Shared.
  5. Select a List Type for the list.
  6. Click Submit.
  7. For each list item you want to add:
    1. Click the plus symbol (+) by the List Item(s) heading.
      The Creating list item for: <list_name> dialog box appears. The List Type determines what fields are displayed and which ones are required or optional.
    2. Enter values for the fields and click Submit.

    The maximum number of list items is 1,000. If you need to extend this limit, contact your Account Representative.

  8. When you are done adding list items, click Submit.

When you create a new list, it is enabled by default. To disable the list, click on the status indicator at the top of the panel. A confirmation message is displayed. Click OK to continue.


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