Setting Active Versions of SLAs

After you create a new SLA, the initial version (v1) becomes the active version of the SLA. When you create and save a new SLA version, it becomes the active version. New interactions are evaluated for the SLA thresholds set in the active version.

To change the active version of an SLA:

1. Go to Configuration > Statistics.
2. Click the name of the SLA for which you want to set the active version.

   The SLA details panel opens.

3. Select the applicable version from the Active Version menu.
4. Click Submit.

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You might also be interested in:

• About Statistics Management
• Adding a New Service Level Agreement (SLA) Version
• Creating Service Level Agreements (SLAs)
• Viewing the Configuration of a Published Service Level Agreement (SLA) Version