Assigning Capacity Rules

You assign capacity rules to individual users. A user can only have one capacity rule assigned to them at a time.

You can only assign enabled capacity rules to users. You can view disabled rules in the list of options, but you can't select them.

To assign a Capacity Rule to a user: 

  1. Go to User Management > Users.
  2. Click on the user that should receive the capacity rule.
    The user details side panel appears.
  3. Under Capacity Rules, select the rule that you want to assign to this user from the Current capacity rule drop down list.

    The user's details are updated and a confirmation message indicates that the capacity rule has been applied.

    Capacity Assigned Confirmation Message

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