Selecting Disposition Codes in
Dispositions enable you to categorize the outcome of a call or an interaction with a customer. You can select a disposition in during the interaction or during the Wrap Up phase if it is enabled.
To add a disposition code to an interaction:
- Click +Disposition.
- Select the check box next to the disposition that you want to apply.
The disposition code options are configured by your administrator.
Click x next to the disposition to remove it from the interaction.
