Accessing the Agent Toolbar in Zendesk

Once the Agent Toolbar managed package is installed in Zendesk, you can log in and work with calls.

Zendesk doesn't support the Agent Toolbar's Click to Dial feature.

1. Log in to Zendesk.
2. In the top-right corner of the Zendesk window, click the Agent Toolbar icon () to open the toolbar.
3. Log in to the Agent Toolbar.

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You might also be interested in:

• Getting Ready to Take Calls
• Changing Your State
• Accepting Calls
• Ending Calls