Accessing the Agent Toolbar in Zendesk

Once the Agent Toolbar managed package is installed in Zendesk, you can log in and work with calls.

Zendesk doesn't support the Agent Toolbar's Click to Dial feature.

  1. Log in to Zendesk.
  2. In the top-right corner of the Zendesk window, click the Agent Toolbar icon (Icon in ZenDesk to open the Agent Toolbar) to open the toolbar.
  3. Log in to the Agent Toolbar.

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