Tutorials

We provide tutorials to guide you through completing sample scenarios for various functions in CxEngage.

User Interface Navigation

These tutorials will introduce you to the sections of CxEngage including the information and functions available in each section.

• Navigating CxEngage Menus
• Navigating User Management
• Navigating Configuration
• Navigating Flows
• Navigating Reporting

User Interface Functions

These tutorials may not be a realistic use case for your personal needs, but will familiarize you with completing the function so that you can later configure the parts of your own tenant as needed.

• Queue Query Tutorial
• Flow Tutorial: Design a Basic Interaction Flow
• Flow Tutorial: Design a Reusable Flow
• Flow Tutorial: Design a Flow for SMS Interactions
• Flow Tutorial: Designing a Payment Collection Flow

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