Built-In Recording Reports

CxQM comes with built-in recording public report designs for most common reporting needs. Existing built-in report designs can be copied, modified and saved as a new report.

Any report will require a Name, Date Range, Primary Series, Graph Type, Data Source and a Reported Data selection before a report may be run.

The New Recording Report > Report Settings tab defines the values for the report. This tab will allow the user to choose what data to use for the X-axis, and what data to include in the Y-axis. Typically it’s best to trend one Reported Data point such as Average Call Length by one Primary Series such as Group.

The built-in reports and their settings include:

Built-In Form	Data Source	Date Range	X Axis (Primary Series)	Y Axis ((Reported Data)	Graph Type
Agent Comparison Report	Default Recorder	Previous 30 Days	Agent	All Call, Avg Call Length and Total Talk Time	Table
Avg Call Length by Agent Report	Default Recorder	Previous 30 Days	Agent	Avg Call Length	Line Graph
Avg Call Length by Group Report	Default Recorder	Previous 30 Days	Groups	Avg Call Length	Line Graph
Group Comparison Report	Default Recorder	Previous 30 Days	Groups	All Calls, Avg Call Length and Total Talk Time	Table
Total Calls by Agent Report	Default Recorder	Previous 30 Days	Agent	All Calls	Column Graph
Total Calls by Group Report	Default Recorder	Previous 30 Days	Groups	All Calls	Column Graph
Total Talk Time by Agent Report	Default Recorder	Previous 30 Days	Agent	Total Talk Time	Bar Graph
Total Talk Time by Group Report	Default Recorder	Previous 30 Days	Groups	Total Talk Time	Bar Graph