Using Enghouse Interactive Module Features

This topic provides lists of links grouped into the most commonly used features and tools of CxRecord for easy location and use.

These features require CxRecord to be enabled and configured for the tenant.

CxRecord is a collection of quality management features that center around recording an agent's audio interactions and being able to search for and playback these recordings. Users can also download and email interactions, write in remarks or flag interactions for future review.

These topics show how to setup the Playback window to fit the user.

These topics show users how to find and playback recordings.

These topics show how to setup and run custom searches to find recordings.

These topics show how to set up folders and save custom search settings and results and selected recordings.

These topics show how to perform various tasks with interactions and records.

These topics show how to search through and export Audit Trails messages.

These topics show how to run and manage Recording Reports and their results.

These topics show how to use the Recording Dashboard.